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Frequently Asked Questions

WHERE DOES YOUR AGARWOOD COME FROM?

Our family has been in the jewelry business for three generations.  The establishment of the corporation is based on the collections of Mr Chow Chi Yuen, the founder of Chow Tai Fook Jewelry Company, as a starting point. Throughout our many years of business, we have built relationships with various collectors with impressive Agarwood collections. Our Agarwood is sourced from these long-time collectors.  As a result, our Agarwood is natural and premium quality.  

WHY DO YOU SELL IN HONG KONG DOLLARS?

We are a Hong Kong company.

For your convenience, AgarCreations.com displays pricing in your local currency (based on rates from XE.com).  Local currency pricing is approximate as currency exchange rates are constantly changing.  

All purchases made to your Credit Card or Paypal are completed in Hong Kong Dollar currency.  Your Credit Card or Paypal will automatically convert based on their exchange rates at time of purchase.

 

I MADE AN ERROR ON MY ORDER.  HOW DO I CORRECT THIS?

Please call or email us immediately.  If we receive your correction prior to shipping, we will send out the corrected order.  If your order has already been shipped, we cannot re-ship until the original order is returned.  Unfortunately, you will need to repay shipping charges if it was your error.  

WHEN WILL MY ORDER ARRIVE?

We ship through Hong Kong Post and SF Express.  If orders are being shipped outside of Hong Kong, there could be delays in Customs.  Please use your tracking number to confirm order status on the Hong Kong Post or SF Express websites as they will have the most up-to-date information.

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