Return Policy

ORDER ERRORS OR DISCREPENCIES: If there is an error with your order, please contact our Hong Kong office at (852) 2722-7957 or info@AgarCreations.com within 10 calendar days of receiving your package. We will provide you with a Return Authorization Code. PLEASE do not ship the item back before calling and receiving a return code.

RETURNED SHIPMENTS DUE TO INCORRECT ADDRESS: If your order is returned to us due to an incorrect address given by you (the customer) at the time of ordering, we will re-ship the order at your expense. If you (the customer) choose not to have the order re-shipped, you will be charged a 15% restocking fee plus the original shipping charges.

REFUND AND RETURNS: If you would like to return your order for a refund, please contact our Hong Kong office at (852) 2721-0936 or info@AgarCreations.com within 10 calendar days of receiving your package. We will provide you with a Return Authorization Code. PLEASE do not ship the item back before calling and receiving a return code.

All items may be returned for a refund less any shipping charges paid on the original order.

- We do not cover the cost of shipping the product back to our Hong Kong office. These return shipping costs are the responsiblity of the customer.

- Local customers are welcome to return product to our Hong Kong location in person. Please contact us via telephone or email to arrange drop-off times at our office.
- All return items should be returned with original packaging.

Refunds will be issued upon receipt and inspection of returned products.

We cannot accept returns if:

- Item has been worn or used.
- Item is not returned in original packaging.
- Any item has a return post-mark dated beyond the return period.

To return an item:
1) Please email us (info@AgarCreations.com) or call our Hong Kong office at (852) 2721-0936 and provide the name of the items you would like to return
2) We will provide you with a Return Authorization Code
3) Ship the returned product including the Return Authorization Code to:

Agar Creations Ltd.

Unit 1302, Block B, Peninsula Centre

67 Mody Road

Tsimshatsui, Kowloon

HONG KONG

4) Upon receipt and inspection, we will apply the refund (less shipping charges) to your credit card or through Paypal

Return Policy

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Return Policy

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