ORDER ERRORS OR DISCREPENCIES: If there is an error with your order, please contact our Hong Kong office at (852) 2722-7957 or info@AgarCreations.com within 10 calendar days of receiving your package. We will provide you with a Return Authorization Code. PLEASE do not ship the item back before calling and receiving a return code.
RETURNED SHIPMENTS DUE TO INCORRECT ADDRESS: If your order is returned to us due to an incorrect address given by you (the customer) at the time of ordering, we will re-ship the order at your expense. If you (the customer) choose not to have the order re-shipped, you will be charged a 15% restocking fee plus the original shipping charges.
REFUND AND RETURNS: If you would like to return your order for a refund, please contact our Hong Kong office at (852) 2721-0936 or info@AgarCreations.com within 10 calendar days of receiving your package. We will provide you with a Return Authorization Code. PLEASE do not ship the item back before calling and receiving a return code.
4) Upon receipt and inspection, we will apply the refund (less shipping charges) to your credit card or through Paypal